Support

Please review the following and if you're still having problems - contact our customer service department.

Helpful Tips:

Filenames are case sensitive so they must match or you will get a file not found error.

Transfer Perl scripts and text files as ASCII text.

Transfer gif and jpg images as image or binary file type.

MAC users should transfer files as raw data.

If your Perl script doesn't work, the three most common reasons are permissions are not set right either on the scripts or files and directories they write to, or the paths are wrong, or the script was uploaded in Binary mode.

All files with the extension cgi will be considered as scripts by the server.

Always make sure to monitor your disk space and bandwidth usage.

The Files In Your Account

When you initially log into the root of your account, dependant upon the method which you choose to log in, you will see various hidden files and directories, among them, the two that hold the most importance are the public_html and public_ftp directories.

public_ftp

public_html

DO NOT DELETE OR RENAME any of these directories or any hidden files that you may find. These directories are automatically setup by the system and required in order for your account to function. Deleting or renaming any of them will cause fatal errors that can only be repaired by deleting and resetting your account. Deleting and resetting your account will inadvertently cause you to experience DNS problems. DNS problems are not something that can be manually fixed, as they can only work themselves out in an unpredictable amount of time.

Of these directories, the ONLY ONE that is important to you is the public_html directory. This is the directory where you will upload your web pages and create other subdirectories that will pertain to your web site and be viewable from your web browser. Your pages WILL NOT be viewable on a web browser unless they are uploaded to this directory.

When you initially enter your public_html directory, you will see only one directory, which is your cgi-bin. The cgi-bin is where you upload your cgi scripts. DO NOT DELETE OR RENAME your cgi-bin.

As you add features from your Control Panel, the system will automatically create other directories within this area. ANY AND ALL sub-directories and/or files created by the system are required by the system to make a particular function operate and SHOULD NOT BE DELETED OR ALTERED IN ANY WAY. The index.html page is the default entry page for your account and this file SHOULD BE REPLACED by one of your own design.

Control Panel Overview

Our Control Panel makes setting up your web site easy! The Control Panel itself is a user friendly graphical interface that permits quick and easy access to all the features available to our particular account plan. The features inside the Control Panel automate processes that users must do manually with other hosting services.

File Manager
By clicking this option you can view all the directories and files in your account, as well as change permissions for directories and files, create directories, create and edit files, and upload files from your hard drive to your account.

Mail Manager
This option is where you create and edit, change passwords, forward email to other email accounts, and create autoresponders for your Pop3 email accounts. (Quick Note: It is not necessary to create email aliases as your default email account acts as a "Catch All Account. In other words anything@yourdomain.com will be delivered to your default mail account.)

Change Password
Click this option to change the password for your Control Panel and FTP Client.

Site Statistics
This option will assist you in monitoring visitors to and from your site. This area features 2 different views of your traffic: Webalizer, which provides you with detailed information, and Last 300 visitors, with detailed information on each. This area also contains a link to access your error log, which will assist you in trouble shooting your scripts.

FTP
From here your can set your users up, setup how anonymous users are treated, change anonymous policies, view who is online, and boot anyone from a session.

Password Protect Directories
Password protecting your directories has never been easier. This option allows you to select the directory you wish to password protect from a drop down box and then enter usernames and passwords of those you want to allow access to that part of your web site and remove them just as easily...all at the click of a button. If your account is FrontPage enabled, this option will have to be done in FrontPage.

Custom Error Pages
This option will assist you in customizing how your error pages look. It includes: 400, 401, 403, 404, and 500 error pages.

MySQL
MySQL is a database engine that you can use with your web site. There are two separate features in the Control Panel. One allows you to create your databases and assign users while the other feature permits you to edit the database.

Mime Types
This option allows you to add Mime Types to your account. You cannot use this option with FrontPage Extensions installed. You will have to use FrontPage to perform this function.

Crontab
This option will assist you setting up automated processes.

Shopping Cart
A fully functional shopping cart for your site.

Search Engine Submission
This option will assist you in submitting your URL to several of the popular search engines in one click.

Sub Domains
This option will assist you setting up subdomains inside your account plan. Subdomains are anyname.yourdomain.com. The subdomains that are setup through your control panel draw their resources from the parent plan and do not come with an IP address.